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Ricoh Service Advisory for “power off” issue on some Pentax K-3 II Cameras

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Ricoh Imaging Americas issued a service advisory for “power-off” issue when using the Pentax K-3 II semi-pro DSLR camera.

Pentax is addressing an anomaly found on a small group of its Pentax K-3 II digital SLRs that will not turn off, even when the power lever is in the ‘off’ position.

Ricoh will service any K-3 II with a serial number lower than 6206660 at no charge – even if the camera is not having any problems. Users can contact Ricoh at 1-800-234-0276 for further information.

Pentax K-3 II features an APS-C-size CMOS image sensor with approximately 24.35 effective megapixels; an AA-filter-free design for high-resolution image reproduction; a high-performance 27-point AF system; high-speed continuous shooting at approximately 8.3 images per second; and a dustproof, weather-resistant construction ideal for capturing shots outdoors.

PENTAX K-3 II Digital SLR Camera ‘Power-Off’ Notice


DENVER, CO, July 9, 2015 – At Ricoh, we are dedicated to delivering superior technology, quality products and unyielding customer service. Continuing this commitment, we are contacting PENTAX K-3 II camera owners, as we’ve learned that in some situations the camera will not turn off, even after the power lever is moved to the OFF position. This anomaly is limited to cameras with a serial number below #6206660.

Customers with K-3 II camera serial numbers lower than #6206660* requiring support should call 1-800-234-0276 to have the camera inspected and serviced free of charge, even if the product appears to be functioning properly.

We greatly appreciate our customers’ patience as we are committed to making it a seamless process and providing the highest level of service and support.

*Excluded Serial Numbers:

K-3 II Products with the following serial numbers are not subject to this service:

6199671, 6187961-6188110, 6192376-6192380, 6192386-6192390, 6192436-6192440, 6196362- 6196369, 6196661-6196960, 6197748-6197750, 6197768-6197770