Sony has issued a product advisory for three of its SD card product lines, stating video captured with these cards could become corrupted without warning. The company will replace these cards for free if your serial number is affected.
The product advisory says cards in Sony’s regular SF-M cards, the TOUGH SF-M series, and the TOUGH SF-G series are affected by an issue wherein ‘data on [the affected cards] may be damaged or data may not be recorded correction when shooting video on a camera in the video speed class mode.’ No further information is provided on what exactly is causing the problem, but Sony says it’s offering replacement cards through March 31, 2022 for SD cards currently under warranty.
If your card is one of the affected units, Sony requests you call their support line (239–768–7669) or connect with a representative through its online chat support. Sony specifically requests you not contact the retailer you purchased your card from.
- SD card model number
- SD card serial number
- Date of purchase
- Place of purchase
- Shipping and contact information
Check out the Best CFexpress Cards and Best CFexpress Card Readers.
Replacement Program for Some SD Memory Cards
Thank you for your interest in Sony products.
Regarding SD memory cards of SF-M series, SF-M series TOUGH specification, and SF-G series TOUGH specification, recorded data on the card may be damaged or data may not be recorded correctly when shooting video on a camera* in video speed class mode.
* The camera compatible with video speed class V60/V90 etc. as recommended recording media.
We are offering free replacements for affected SD memory cards from June 11, 2020, through Mar. 31, 2022, subject to the limited warranty that accompanied the SD memory card. Please see below to determine if you have an affected SD memory card and call us at 239-768-7669 to arrange for your card replacement.
IMPORTANT PLEASE NOTE AND FOLLOW THESE INSTRUCTIONS:
- Back up the data that you may have on the affected SD memory card to another device and before you return the affected SD memory card to Sony;
- Delete and clear all SD memory card data before you return the affected SD memory card to Sony;
- You acknowledge and agree that Sony will not be responsible for any data remaining on the SD memory card returned to Sony;
- You acknowledge and agree that Sony cannot transfer data from your affected SD memory card to the replacement card.
We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.
As a result of the ongoing COVID-19 situation, some of our services may be impacted. We will try to minimize this, but delays may occur. We seek your kind understanding during this challenging period.
You can read the full advisory on Sony’s support page.
