Canon Product Advisory On PowerShot Cameras

Canon USA issued a Product Advisory for Powershot Cameras. The purpose of this announcement is to inform our customers of the details of the phenomenon described below, as well as of the actions Canon is taking to address this phenomenon.

Because we value the trust our customers have placed in us, we are dedicated to delivering industry-leading service and support for our products. We offer our sincerest apologies to any customer who may be inconvenienced.

Canon Publishes Product Advisory for Insufficient Contact to the Camera’s Battery Terminal in Powershot Cameras



In rare instances, it is possible that units of the Potentially Affected Products listed below may exhibit the following operation errors, depending on usage conditions, due to insufficient contact between the camera’s battery terminal and the battery, even when the battery has sufficient power remaining.

  • The message “Charge the battery” appears immediately.
  • The power sometimes does not turn on.
  • The power turns off during use.

Potentially Affected Product

Please confirm whether your camera may be a Potentially Affected Product by checking the sixth digit from the left in the serial number which is located on the bottom of the camera body.

Visit the official Canon site and see which models are involved.